“How Do I Order” & Other Frequently Asked Questions

Frequently Asked Questions When Ordering Custom Designed Hats

February 04, 2019   |  Blogs

Ordering your own custom designed hats? You’ve probably got some questions before you get started!

So, you’ve found us! That is the first step in the right direction. You are here, you are ready to design, you know exactly what you want, but now you have some questions. How does this work? How long will it take? What is the cost? Well, we’re here to explain everything.

If you’re searching for a custom designed hat, we know you’re looking for something that’s made with integrity and quality. You need your design to be bomb! We’re here for you. Since 1992, we’ve been helping smaller brands get access to the quality manufacturing that’s usually reserved for only the big guys. Because we offer a unique supply chain solution, we can design, assemble and fully personalize our products as one process on a production line.

If you’re not familiar with our process or have never ordered from us before, we know you probably have some questions for our team before you get started. Our aim is always to make sure your product is original and made to perfection.

Here are some of the most frequently asked questions we get from people as they start the ordering process!


How do I order?

When it comes to placing an order there are several routes you can choose. We are a little different than most online retailers, but our difference is truly what makes us unique. You won’t find a shopping cart on our page or an “Order Now” button, instead, we want to talk to you personally. You can call us, send an email, send a fax, use the mail service system, or even send a carrier pigeon (expect rain, so laminate your inquiry prior).

Ready to order? Call us at 877-345-5110! Or, shoot us a note via the contact form on our contact us page.

How long do mockups take?

Typically, between two to three days. When it comes to creating your design, we’ll work with you. First, we get your goals and ideas. Next, we mock it up. Then, you get to see the design and approve it. If the mockup isn’t exactly what you are looking for let us know and we will revise it. We want to make sure you are 100 percent satisfied before we manufacture your product!

What are the lead times once artwork is approved?

Once you’ve approved your design, we’ll start the manufacturing of your order. This usually takes 30 days. Your product will then be sent out for shipping. Once in transit, your shipment can take up to five days to arrive at the designated location.

Can I order one hat or maybe just a few?

Unfortunately, we do not offer the option to buy just one single hat. Some of our silhouettes are available for order with as low as a 24-piece minimum. However, most of our silhouettes do require a minimum order of 48 hats. This being said, that does NOT mean that all 48 units must look exactly the same. Oh no, no, because we offer exquisite design flexibility you are able to incorporate up to four different variations of your hat all within your minimum order. As long as the silhouette and the logo stay the same, you can change just about everything else.

What are the setup/design fees?

Unlike most fully custom design operations, we do not charge for any setup or design fees. Every hat starts off as a brand-new idea and we want you to be as creative as you want, no charge.

The easiest way to get an estimate on your order is to start a consultation with us. With just a bit of information, we can usually provide you with an estimate very quickly. Once we have the finer details and any add-ons, we can offer you a quote with an exact price.

Do you ship to other countries?

Absolutely! We ship orders all over the world on a daily basis.

What are the differences between a “golf” hat, a “surf” hat, and a “team” hat?

When it comes to understanding the differences between our hats, the most crucial piece of information is that there is no difference. We like to place our hats in specific categories to show popular looks within that silhouette. If you like one of our “golf” hats but you want to use it for your baseball team, we are here to make sure that happens.

Do you have a question that we didn’t answer here?

Didn’t find exactly what you were looking for? Well, because we’ve been a core supplier of fully custom headwear since 1992, we’ve answered a lot of questions and we’re happy to answer yours! Please contact us at 877-345-5110 and one of our team members will be stoked to help you out!